What is Vertex ® Wallet?
Vertex ® Wallet is a non-custodial crypto wallet interface that connects directly to the Vertex ® Exchange and other Web3 apps. It lets you manage tokens, sign transactions, and trade without giving custody of your private keys to a third party — ideal for traders who want speed plus self-sovereignty.
Quick start — Login & connect
- Open the official Vertex ® Wallet web app or mobile app (confirm URL or app store listing).
- Click Connect Wallet and choose a Web3 provider (MetaMask, WalletConnect, hardware wallet).
- Approve the connection from your wallet and ensure the chain (e.g., Arbitrum/Ethereum) matches the app's network.
There is no traditional centralized username/password unless you create a hosted account — most users connect via their wallet address. For hosted accounts, use the Vertex ® Login page on the official site.
Troubleshooting common login issues
- Vertex ® Login not working: Clear browser cache, confirm you’re on the correct domain, and update your wallet extension/app. Try a private/incognito window to rule out extension conflicts.
- Unable to login Vertex ®: If using WalletConnect, re-scan the QR code and ensure your mobile wallet app is updated.
- Error connecting Vertex ® account: Verify network (Arbitrum vs Ethereum). Switch networks in your wallet then reconnect.
- Vertex ® App not working / error decline: Check status pages and community channels before retrying; sometimes DEXs pause functionality during upgrades.
Account recovery & 2FA
If you use a non-custodial wallet (seed phrase / hardware key), your seed phrase is the only recovery method. Store it safely offline. For hosted Vertex ® accounts with email/password or 2FA, use the Vertex ® Account Recovery and 2FA reset flows on the official help center. If you lose 2FA, follow the provider's recovery steps — expect identity verification for hosted accounts.
Official links & resources
Frequently asked questions
- 1. How do I reset Vertex ® 2FA?
- Use the hosted account 2FA recovery flow on the Vertex ® Help Center; expect email verification and identity checks for security.
- 2. Why won’t Vertex ® connect to my MetaMask?
- Common causes: wrong network selected, MetaMask locked, or browser extension conflict. Unlock MetaMask, switch to the correct chain, then reconnect.
- 3. Can I recover a Vertex ® non-custodial wallet without seed phrase?
- No — if you used a seed phrase and it’s lost, accounts cannot be recovered. Consider hardware wallets or seed backups.
- 4. What does “Error connecting Vertex ® account” mean?
- Usually a network mismatch, RPC issue, or DApp upgrade. Check status pages and try re-connecting after ensuring correct network settings.
- 5. Is Vertex ® Exchange custodial or non-custodial?
- Vertex ® Exchange provides non-custodial trading via wallet connections; always confirm custody model on the official docs before trading.
- 6. Where to get help if my Vertex ® App is not working?
- Contact Vertex ® Help Center or official community channels; provide screenshots, wallet address, and timestamps to speed support.